Frequently asked question

※ To avoid injury, please use tools usch as gloves and a rubber mallet
① Product is divided into main body (bottom part) and top part (assembly part)
② Please assemble in the order given in the use manual
③ Assemble parts in the right direction and position

LavvieBox is an IoT enabled litter box, therefore, it requires Wi-Fi connection and installation of PurrSong application. Only 2.4GHZ Wi-Fi is available.

Regular Model: The LavvieBox regular model offers essential features like weight measurement, bowel activity frequency and timing, maintenance scheduling, air filtration, and basic graphs tracking weight and bowel activity changes over time.

Subscription Model: The LavvieBox subscription model includes all basic features plus LavvieCare functionalities. LavvieCare provides condition status monitoring, historical data review, differentiation between urine and feces, detection of abnormal bowel activities, and display of recommended weight. Additionally, online veterinarian consultation service is coming soon as well.

The LavvieBox Liner can be used indefinitely if kept undamaged. However, for optimal comfort for your cats, it is advisable to replace the liner when refreshing the entire litter box with new litter.

All parts except for the main body can be washed with water. For the main body, please use a vacuum cleaner or wet wipes.

Please ensure that LavvieBox is placed on a stable and level surface. Installing LavvieBox on a soft mat or uneven surface may hinder monitoring your cat's excretions and usage effectively.

-If cats are registered with similar weights (within approximately 350g), LavvieBox may not distinguish them specifically, and they may be notified as 'unknown.' Adjusting their weights to avoid overlap or using LavvieTAGs can resolve this issue.
- If using LavvieTAGs or adjusting weights is challenging, combining their information under 'Cat 1' and 'Cat 2' can resolve the issue.

The weight of LavvieBox itself is 10 kg.

The dimensions of the litter tray are 55cm x 40cm.

LavvieBox specifies when there's a weight different of at least 100 grams. However, using LavvieTAG would be more accurate.

Please refer to the link below :

Product Manual

One LavvieTAG should be used for only one cat.

It takes an hour and 30 minutes for LavvieTAG to be fully charged.

Once fully charged, LavvieTAG can last up to 30 days.

LavvieTAG weighs about 5g.

The Location has two concepts of users: “Super User” and “User.” The Super User refers to a user who creates the Location and is the one who manages this Location such as registering/editing/deleting cats and LavvieBot, inviting “User” to “Super User’s” locations, delegating the authority of Super User to one of the “Users” in that location, and deleting all the information of Locations. On the other hand, once “Users” are invited to the certain “Location”, they can receive information.

  Please click ‘Resend’ several times and check your SPAM and PROMOTION email folders. If you still didn’t receive one, we suggest trying with another email address.

When scooping is done manually, by pressing the SCOOP button, the LavvieBot thinks there is no one near itself and recognizes that it is safe to perform cleaning. Thus, scooping will not stop.

However, you can stop its scooping by pressing the SCOOP button again to avoid any dangerous incident. Please keep your cats away from it when pressing the SCOOP button for manual scooping.

Even during the cleaning process, it recognizes any approaching cat and immediately stops the operation and retracts its separator, making it available for the cat to use the litter box all the time.

1. LavvieBot won’t dispense litter if the litter tray already contains the amount of set litter level or more than that.

2. If the actual litter you are using and the litter type set on LavvieBot are different, litter won’t be dispensed. Please check where you see a blue light on LITTER LED, is it on BENTONITE or NATURAL? Please use the same litter types you put on the litter tray and set on the unit.

LavvieBot won’t dispense litter if the litter tray already contains the amount of set litter level or more than that. If the actual litter you are using and the litter type set on LavvieBot are different, litter won’t be dispensed. Please check where you see a blue light on the LITTER LED of LavvieBot, is it BENTONITE or NATURAL? Make sure you use the same litter types you put on the litter tray and set on the unit.

* Please note that the maximum litter weight for bentonite litter is 11lb and for natural it is 8.8lb. Hence, LavvieBot would not dispense any litter more than those amounts, and the STORAGE button would also not work.

1. Check if the actual litter you use is correctly set on LavvieBot’s litter type.

2. Check “Litter Level Set-up/Current” on the IoT screen of your app.

Litter level is set low, thus increase your litter level.

① Check if there is enough litter in the litter storage.
② If there is enough litter, take out the litter entrance net and take a moment to see if LavvieBot refills automatically when the litter gets decreased.
③ If both a and b do not work, please contact CS team.

It is a standard amount of litter you will be setting on LavvieBot’s litter tray. This way, it enables LavvieBot S to dispense a certain amount of litter automatically to keep its set litter level when the litter gets decreased. If you want to increase the litter level, add cat litter to the tray, and press and hold the LITTER button to change the litter level. When setting the litter level, we recommend filling the litter tray up to the baseline marked inside the tray.

You can use tofu litter if its particles are small. Natural cat litter that has tinier particles and lighter weight than regular Tofu or Corn litter such as wheat may not be suitable for use.

If your cat’s stool is liquid-like, set LavvieBot S’s wait time to a longer period so that it gives enough time for the stool to solidify/dry before LavvieBot S cleans it.

First, unplug the unit and keep the side door open, or take out and leave the litter tray outside where the original litter box was placed until the cat gets familiar with the new environment.

Yes, you can use it for the refrigerator, bathroom, shoe rack, and more!

They are designed to absorb odors and may spread bad smell after, thus we recommend changing deodorizers once a month.

Each lasts about 4-6 months, however, it may vary based on humidity, room temperature, and surrounding conditions.

There are 4 deodorizers in one box.

  Unlike regular waste bags, Lavvie Liner is completely biodegradable and eco-friendly.

No, you don’t need to. Lavvie Liner is a disposable biodegradable bag that you can throw away with the wastes inside.

There are 25 pieces of bags.

Yes, you can use any bag that fits in the waste drawer; however, we recommend using the bags enclosed with the product to prevent any error when measuring the amount of waste collected in the drawer.